Contact

Contact the right Persimmon support path.

For product support, internal access issues, or routing questions, email support@persimmonsaas.com and the request will be routed to the correct Persimmon product queue.

Use this route when you already know you need a human response. This inbox is for real follow-up and internal routing, not a public product funnel.

Response

Typical response time: within 1 business day.

Routing

Messages are routed to the right Persimmon product queue after intake.

Merchant

Merchant of record for customer products: Persimmon Software LLC. Statement descriptor: PERSIMMON SOFTWARE.

When to use this address

Internal access questions that need a person.
Support issues where the right product team is not obvious.
Questions about policy pages or statement-descriptor charges.

What to include

The product or domain involved.
The email address tied to the account, if relevant.
A short summary of what is blocked or what outcome you need.